If this does not solve your problem, please submit a support ticket here and one of our support technicians will be happy to help you further. Then make sure to push the caps outwards towards the ends. Make sure the roller bar is placed evenly above the two metal leaf springs, and put the caps that hide the ends of the roller bar back on. Insert the circuit ribbon cable into the black circuit board ribbon connector located on the circuit board within the tube.Īfterwards, lock the circuit board ribbon connector so that the circuit ribbon cable is secure, and does not move. If the ribbon is not connected to the circuit board within the tube it needs to be reconnected. On the left side of the bar you’ll see a circuit board with a small ribbon cable attached where a circuit board is protruding. Keep note which is left and right as they are specific to each side. Afterwards, pull both caps up and remove them. Push them inwards and you’ll hear them click. Located on both ends of the bar are two black caps. Please disconnect your RollerMouse Red from any power source before proceeding with the following instructions. Release COPY and press it again to cycle through the other modes.īefore following these instructions please contact Contour Tech support check warranty status. Hold the Cursor Speed Button (DPI) and COPY button until the LED animation shows the current mode. If your serial number starts with 582, 592, 860 or 880 please follow these steps: Repeat holding the COPY and PASTE button down at the same time until the right LED is flashing for your requirements. Afterwards an LED will flash between the COPY and PASTE button.Ī LED flashing on the farthest right side indicates it is in MAC mode.Ī LED flashing on the farthest left side indicates it is in PC mode. Hold down the COPY and PASTE button at the same time for a few seconds. If your serial number starts with 580 or 590 please follow the steps below: The RollerMouse may be in an alternate mode of either PC or MAC mode. If you have the Contour driver installed, please disable first before proceeding with the following instructions. To learn how to disable the driver, click here or scroll down to solution #15. Make sure the wires are still connected, screw the board back on, making sure it’s nice and tight to reduce excess play with the buttons, snap the buttons back in place, and replace the screws on the back.Ĭontact us if you need further assistance or if you have any additional questions. When placing the new buttons on, line up this notch just in between the scroll wheel and the post where it’s connected. Unscrew these 4 screws to separate the board from the buttons. Lift up the button housing from right to left as there are 2 plugs on the left side. Turn the unit over, and pry the button cover off with a flathead screwdriver. These two middle screws need to come out from the underside. If you do not have the tool a flathead screwdriver is a good replacement. _ Please disconnect your RollerMouse Red from any power source before proceeding with the following instructions.Ī simple twist in this notch here with the tool that came with the RollerMouse will remove the wrist pad. You’ll need to send us the unit for us to personally repair, and we’ll promptly send it back to you within a few days of receiving it. _ This can also be remedied if you contact at us to create a repair support case. Contact us to receive extra button caps for the button that is sticking to proceed with the instructions.
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